Shipping policy

This policy is applicable to all orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

Delivery countries

The United States of America.

Delivery Terms

We use USPS, MX Logistics and HH Logistics to deliver the products.
 
TRANSIT, HANDLING & ORDER CUT-OFF TIME:
 
Transit time is (7-15) Business Days (Monday to Friday)
Handling time is (1-2) Business Days (Monday to Friday)
Order cut-off time will be 11:00 PM (GMT+10:00) Australian Eastern Standard Time (Melbourne).
 
Shipping Costs

Free shipping on all orders USA wide.

Cancellations

If you change your mind after placing an order, we can accept cancellations within a limited time period before your order is processed. If your order has already been processed, please refer to our refund policy.
 
Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Business Information

Phone: +61 491 570 159
Email: support@officialprimalmax.com
Business Address: PO Box 38, Woodcroft, Adelaide, 5162, SA, Australia